Terms of Use of St1 Electronic Channels for Consumers

1. Digital Channels for consumers and the scope of the terms and conditions

These terms and conditions (hereinafter referred to as “Terms of Use”) shall apply to the use of the Digital Channels for consumers (hereinafter referred to as “Digital Channels”) installed on the customer’s (hereinafter referred to as “Customer”) device or used via electronical devices. 
Digital Channels refer to digital channels offered to the Customers of St1 Nordic Oy and companies belonging to the St1 group (all hereinafter referred to as the “St1”). Digital Channels contain benefits and services related to the customer relationship for example customer programs and use the services such as mobile fuelling provided by St1 for payment transmission and means of payment. (hereinafter referred to as “Services”).
Digital Channels and their purpose
Mobile App. Through Mobile App the Customer will receive information about benefits and offers provided by St1, for example, relating to St1’s customer programs and use the services such as mobile fuelling, electric vehicle charging or car washes and provided by St1 for payment transmission and means of payment. 

My Pages and Web shop. My Pages and web shop is a customer portal provided by St1 to its Customers, containing information, benefits and services related to the customership. On My Pages and Web shop the Customer can for example manage their account information and preferences and as well as review information about the products purchased or ordered by the Customer.

All Digital Channels or services may not always be available for all St1 operating countries. 

St1 may add its own or third-party service providers' services to the Digital Channels.


2. Registration and acceptance of the terms of use

To benefit from the Digital Channels functionalities and to start using the Services, the Customer must either register for the App and/or to MyPages an account (hereinafter referred to as the “Account”) and verify their e-mail address, use of web shop is possible also without registration. The Customer agrees to provide accurate, current, and complete information during the registration process and update such information to keep it accurate, current, and complete.

By registering for the Digital Channels, the Customer agrees to be bound by these Terms of Use and confirms that they have read, understood, and accepted these Terms of Use. These Terms of Use constitute a binding agreement regarding the Services between the Customer and St1. By accepting these Terms of Use, the Customer agrees to be fully responsible for all actions taken through the Customer’s Account in the Digital Channels. The Customer shall also be responsible for all the payment transactions and other commitments performed through the Digital Channels. 

Certain features of Services, such as Direct marketing, requires that the Customer shall be at least 16 years old.

 

3. Service providers

Services are offered by St1 Nordic Oy and companies belonging to St1 group (all hereinafter referred to as “Service Providers”). St1 Nordic Oy – PO Box 68, 00521 Helsinki, Finland, telephone number +358 10 557 11. St1 reserves the right to add its own or a third-party service providers’ services to the Digital Channels.
The customer service contact information are: 
In Sweden: +46 (0)771 369 369 Mon-Fri 8–17, kundservice@st1.se
In Finland: +358 800 131 031 Mon-Fri 8–18, asiakaspalvelu@st1.fi 
In Norway: +47 22 66 50 50 Mon-Fri 8-16, info@st1.no 

Customer service is not open during public holidays.

 

4. Other terms applicable to the Digital Channels

In addition to these Terms of Use, the full use of the Services or their features may also require separate registration or other measures, such as accepting the terms and conditions of St1’s possible customer programme or possible third-party customer programme. 

The Customer shall also consider the terms and conditions imposed by telecommunications operators, equipment manufacturers and other third parties, as these may be a prerequisite for using the Digital Channels and the Services. 

 

5. Payment and pre-authorisation 

The payment shall be made by credit card or debit card via Nets payment solution in the App. Payments in MyPages and in web shop are made via Nets payment solution bank transfer or credit or debit card St1 may demand the payment for the item/service prior to it is delivered to the Customer. When the Customer uses a credit card or debit card for the payment, St1 may reserve or pre-authorise an amount for certain features, when ordering to secure the purchase price on the card. For more information and our current practices on payments, can be found from the frequently asked questions section on our websites. 
The Customer must have Bank ID, or a mobile application provided by the Customers bank for the purchase, and the Customer must be the owner of the card connected to the App in order to authorise the payment if requested (via Bank ID or a mobile application provided by the Customers bank).  
The card of the Customer is charged with the actual transaction amount on the same day that the item is delivered, or the service is used. The pre-authorisation that secures the purchase price is deleted when the payment card is charged with the actual transaction amount. The card payment shall be handled by Nets. 
In markets where St1 provides electric vehicle charging (EVC) and merchant-initiated transaction (MIT) as a service, it will be considered that the Customer has given consent to MIT transactions and to the merchant to collect payments based on incurrent amounts once the Customer begins using the specified Services. A merchant-initiated transaction (MIT) refers to any card payment transaction where the charge on the Customer’s payment method is initiated by the merchant without the Customer’s direct interaction at the time of the transaction. Payment method chosen by customer will be automatically debited or invoiced. This process is based on a previous agreement made during an initial transaction initiated by the Customer (customer-initiated transaction, CIT), where the Customer has authorised the merchant to make future charges under specific conditions.

 

6. Orders Made by the Customer

The Customer can order services and products from St1 through the Digital Channels.
The Customer is responsible for the accuracy and up-to-dateness of the information provided at the time of the order.
When ordering a service or product, the Customer receives a personal numerical or barcode ("Code"), which entitles them to receive the service or product in the manner described in more detail on the Digital Channel and in accordance with the terms and instructions provided on the Digital Channel, or at the place of use.
The Customer can use the Code on the Digital Channel, and at the specifically indicated point of service within the specified period.
The Customer has the right to cancel their order for a service or product within fourteen (14) days of placing the order by notifying the cancellation via email to customer service, please see contact details under section 3. Service providers. The Customer’s right to cancel applies only to unused and marketable services or products.

 

7. Responsibility for the content of St1’s Digital Channels

Service Providers of Digital Channels retain the right to modify the Digital Channels and, close them in whole or in part for justified reasons. The Service Providers are responsible for the Services produced and used via Digital Channels in accordance with the terms and conditions of the Services in question. Disruptions or interruptions in connectivity may affect the updating of information and content as well as the visibility of Digital Channels. The Service Providers shall not be responsible for any damage or loss caused by a service produced by another service provider, and not for the uninterrupted availability of a service produced by another service provider.

The Service Providers shall not be responsible for the services or products accessed through links in Digital Channels to other service providers’ websites or other services, nor for the marketing or other information on them. For marketing and advertising in Digital Channels, the operator who markets and advertises a product or service shall be responsible for marketing and advertising. 

 

8. Development of the Services

Digital Channels are being developed based on the usage history. The information in the usage history may also be used in order to target marketing to the Customer or to target and develop the content in the Digital Channels.

 

9. Processing of personal data

Provided that the necessary requirements set out by relevant and applicable legislations and regulations are met, St1 shall process personal data that the Customer enters in the Digital Channels. St1 may process the personal data of the Customer for the following purposes: the development of the Services, the management of Customer Relationships and Marketing.

Targeted direct marketing requires specific consent received in advance from the Customer. The Customer is entitled to cancel the consent to the personal data processing for targeted direct marketing purposes.

When processing the data and information collected, -Service Providers comply with European Union’s General Data Protection Regulation (2016/679) (GDPR) and applicable national data protection legislation as well as other provisions on the protection of individuals. The personal data collected in- Digital Channels is processed in the same way as customer data (St1 Nordic Oy). 

The processing of the Customer’s location data is needed if the Customer wishes to use the following functionality of the Services: Service Providers located near the Customer.  The use of the Customer’s location data requires the consent of the Customer, and it can be switched on and off.  

More information about the Customer’s rights related to personal data processing is available in St1’s Privacy Policy: 
-    St1 Sverige AB: https://www.st1.se/integritetspolicy
-    St1 Oy (Finland): https://www.st1.fi/tietosuoja 
-    St1 Norge AS: https://www.st1.no/kontakt-oss/personvernerlaering 
In the event of a disagreement regarding the processing of personal data, the Customer may contact St1’s Data Protection Officer at dataprivacy@st1.fi. If you consider that the processing of personal data relating to you infringes the GDPR, you also have the right to lodge a complaint with your local data protection authority: 

-    In Sweden, the supervisory authority is the Swedish Authority for Privacy Protection (IMY) whose contact details can be found here: Contact us (imy.se) 
-    In Finland, the supervisory authority is the Office of the Data Protection Ombudsman whose contact details can be found here: Contact information | Data Protection Ombudsman’s Office (tietosuoja.fi)
-    In Norway, the supervisory authority is the Norwegian Data Protection Authority whose contact details can be found here: Contact us | Datatilsynet

 

10. Information security and safety instructions

The Customer agrees that once registered and logged into Digital Channels Customer shall carefully store their device on which they are logged into. 

 

11. Intellectual property rights

The intellectual property rights (including but not limited to trademarks, domain names, copyrights, and patents) associated with the Services of Digital Channels and all the material and data they contain shall belong to St1 and its group companies and/or possible third parties. 

St1 shall grant the Customer a limited right of use to the Services. The unauthorised sharing, copying, reproducing, or distributing of the Services and/or material and data they contain is strictly prohibited.

 

12. Updates and amendments to the Terms of Use

St1 reserves the right to update and amend these Terms of Use of the Digital Channels from time to time. 

In the event the amendment to these Terms of Use materially modifies the rights or obligations of the Customer, St1 shall notify the Customer of the amendment, either sending the message to the e-mail address associated with the Customer’s account or presenting a pop-up window or providing other notification through Digital Channels.

Unless otherwise specified, the updated and amended Terms of Use shall become effective immediately and the Customer’s continued access to and use of the Digital Channels after St1’s notification shall constitute the Customer’s acceptance of such updates or amendments. In the event the Customer does not agree to the updated or amended Terms of Use, the Customer must stop accessing and using the Digital Channels.

 

13. Warranties

The material, data and information contained in the Services are provided to the maximum extent permitted by law "as is" without any direct or indirect guarantees, including the guarantee of merchantability, non-infringement of intellectual property rights or suitability for any particular purpose. In the event the Services contain a link to a third-party website, such linking is only for the Customers who are the users of  Digital Channels, and St1 has no responsibility for the content or accuracy of the material, data, or information on such a website.

 

14. Limitation of liability

St1 shall not be liable for any damages, losses, or costs resulting from the use of Digital Channels or Services or the inability to use the Digital Channels or the Services, to the maximum extent permitted by law, including but not limited to indirect and consequential damages, losses, or costs, such as loss of income, loss of profit, business interruption or loss of data or information.

 

15. Force Majeure

St1 shall not be responsible for any damages caused by force majeure event. Force majeure event refers to circumstances that St1 could not have foreseen at the time the Customer accepted these Terms of Use and that are beyond St1’s control. Such circumstances include, for example, natural disasters, fires, floods, interruptions in payments traffic, exceptional weather conditions, equipment damage or similar damage caused by an external party, a regulation or decision issued by the authorities. 

 

16. Obligation to compensate for damage

The Customer is obliged to indemnify the Service Providers for immediate damages caused by use in violation of these Terms of Use or the relevant and applicable law. The liability of the Service Providers is limited to the maximum liability under the mandatory legislation.

 

17. Means of the legal protection outside the court

If the Customer considers that St1 has acted in violation of these Terms of Uses, the Customer shall primarily contact that St1’s entity that the Customer considers having violated the Terms of Use. The complaints must be made in writing and sent to the customer service email address in section 3 of these Terms of Use.

In the event a disagreement regarding these Terms of Use cannot be resolved through negotiations between the Customer and St1, 
-    the Customer in Sweden is entitled to take the matter further to the National Board for Consumer Disputes (ARN, PO Box 174, 101 23 Stockholm, Sweden, or via their website: Anmälan | Allmänna reklamationsnämnden (www.arn.se)).
-    the Customer in Finland is entitled to take the matter further to the Consumer Disputes Board (The Consumer Disputes Board, Hämeentie 3, PO Box 306, 00531 Helsinki, Finland or by email kril@oikeus.fi, https://www.kuluttajariita.fi/en/index.html). Before taking the matter to the Consumer Disputes Board, the consumer is obliged to be in contact with the Consumer Advisory Services (www.kkv.fi/en/consumer-advice/).
-    the Customer in Norway is entitled to take the matter further to the Norwegian Consumer Council (Norwegian Consumer Council, PO Box 463 Sentrum 0105 Oslo, Norway, or by email post@forbrukerradet.no, www.forbrukerradet.no). 

 

18. Governing law and dispute resolution

In Sweden:
These Terms of Use shall be governed and construed in accordance with the laws of Sweden excluding its choice of law rules. 
If a dispute cannot be resolved through negotiations, the dispute shall be primarily settled in the Stockholm District Court, or on customer demand, within the judicial district of which the Customer has their domicile or permanent place of residence.

In Finland:
These Terms of Use shall be governed and construed in accordance with the laws of Finland excluding its choice of law rules. 

If a dispute cannot be resolved through negotiations, the dispute shall be primarily settled in the Helsinki District Court, or on customer demand, within the judicial district of which the Customer has their domicile or permanent place of residence.

In Norway:
These Terms of Use shall be governed and construed in accordance with the laws of Norway excluding its choice of law rules. 

If a dispute cannot be resolved through negotiations, the dispute shall be primarily settled in the Oslo District Court, or on customer demand, within the judicial district of which the Customer has their domicile or permanent place of residence.
These contract terms have been drawn up in English and translated into other languages. If the language versions result in contradictory interpretations, the English language version shall prevail.

 

St1's general terms and conditions for Digital Channels for consumers last updated 1.11.2024.